Our Domestic Customer Service Department is looking for a highly experienced Order Management Specialist to join our team of outstanding professionals. To succeed in this position, you must be a “Type A” person: highly intelligent, quick-thinking, detail-oriented, extremely analytical, problem-solver, self-motivated, and a career-minded perfectionist. The person who is selected for this position will be responsible for managing the order process from start to finish: order entry, order review, order confirmation, customer correspondence, shipping, follow-up and customer satisfaction. Management experience is a plus!
Required Work Experience and Skills:
Extensive order processing & order management experience in an inventory-based,product distribution setting (Note: please do not apply if you only have experience in a non-inventory service industry such as a bank, law firm, call center or utilities company!!)
Long-term work history (No jumping from job to job! We want a long-term team member who is looking for a career, not just a job.)
Clear and concise communication skills (verbal & written)… Bi-lingual English/Spanish is a plus
Customer-focused: ability to instill brand-loyalty & maintain long-lasting relationships
Strong mathematical skills, including the ability to understand different units of measure and packaging configurations
Ability to multi-task, set priorities and meet deadlines
Ability to navigate & decipher different customer PO formats while capturing all special requirements and instructions
Knowledge of shipping methods and terms; experience with domestic and export shipments including required documentation
Understanding of credit terms and ISO requirements
Strong organization skills, quick learner with excellent retention skills, positive attitude, easy-going, ability to be flexible and patient in a fast-paced dynamic environment.
Ability to train others
Ability to develop and document job processes and procedures
Proficiency with Outlook e-mail along with excellent Excel and Word skills
Essential Duties and Responsibilities:
Manage and fully own the complete order process from start to finish in a timely manner
Monitors orders daily and keeps customers updated to resolve any and all issues that prevent orders from flowing through the system, shipping and billing properly
Prepare shipping documents including certificates of origin, bill of landings for international shipments
Handle any delivery issues including missing shipments and damaged material
Maintain back order and open order files, updating the customer on the order status and providing analysis when required
Professionally manage queries and complaints to ensure that they are resolved within agreed timescales
Ensure that the customer’s journey is seamless and recognized as first class within the industry
Enter customer orders into ERP system (knowledge of Microsoft Dynamics Navision a plus)
Proof and review all customer orders for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.)
Research and resolution of any discrepancies during the order entry process or at any other time in the order processing cycle
Communicate with customers regarding their order throughout the processing cycle
Communicate with other departments related to order process: pricing discrepancies, credit issues, back orders, low inventory, shipping method, etc.
Support sales team by developing and maintaining positive relationships with customers
Assist customers via phone and e-mail with order inquiries, product questions, shipment questions, problem resolution
Team player with ability to work well with supervisors, co-workers, other departments, etc.
Must be willing to cross-train as needed
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED accepted; College degree preferred
8+ years’ experience at an inventory-based company (order management / customer service)
WHAT WE OFFER
Stable company: family-owned & operated for 37+ years!
Great team environment
Medical, Dental & Vision, Vacation/PTO and 401k.
Office hours: Monday thru Friday, 8:30am to 5:15pm.
An Equal Opportunity Employer.At Globe Scientific our policy is always to recruit qualified personnel without regard to race, color, religion, age, sex, national origin, veteran status, or any non-job-related disability.
Note: All instruments and names of manufacturers mentioned herein are the trademarks of their respective companies and are used for reference purposes only. Globe Scientific Inc. expressly disclaims any affiliation to them.